Frequently Asked Questions
How do I get on the Internet at home?
You should choose an Internet Service Provider who suits your individual needs. Options include, but are not limited to: dial-up, high-speed dial-up and cable. Follow your Internet Service Provider's guide to getting connected from home. If you have concerns that these settings may disrupt the network settings for the school, do not worry, the computer support staff will promptly set things right when you return to school. We will ensure that the computer will be able to connect both at home and in the classroom.
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Can I read my School e-mail when I'm not at school?
Yes,
CLICK
HERE. GroupWise web access will prompt you for the following
information:
Username: your login name i.e.) doej
password: your
GroupWise password
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Can I access my Home Drive (H:) and the "shared" folders when I'm not at School?
Yes, CLICK HERE. NetStorage will prompt you for the
following information:
Username: your login name i.e.) doej
password:
your network password
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If something is wrong with my laptop, what do I do?
Please bring the laptop to the Help Desk in the Resource Centre. Our Help Desk Analyst will evaluate the situation and resolve the issues promptly. Remember that your first line of defense is the Help Desk at Trafalgar Castle School. The Help Desk has direct access to many resources including software, spare parts, Manufacturer Technical Support and the experience of working with these machines. Should a physical repair be required the laptop will be shipped to our Authorized Service Provider. We endeavour to provide the user with a four business day turn-around on notebook repairs.
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What programs are installed on my laptop?
There are many programs installed on your laptop. Some of these programs work directly from your laptop and others require the network to run correctly. Your teacher will help instruct you in the use of each.
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What will happen if I get my laptop re-imaged (ghosted)?
Re-imaging is only performed by student request or if there is a software issue that can only be resolved in this manner. Re-imaging restores your laptop to its original configuration. All the software that you need for school will be installed. Any software that you installed yourself you will need to reinstall. All files that you have saved to your hard drive, including homework and assignments, as well as music files, will be deleted during the re-imaging process. Therefore, all files you need to complete homework and assignments should be backed up before having the laptop re-imaged.
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How do I save to the network?
Each student currently has a home folder on the server in which she can store files. It is accessible as soon as a student logs onto the school's network. It is very important that students get in the habit of regularly backing up homework and assignments to this folder. When a student logs onto the school's network their home folder is located on the H: drive and can be accessed through My Computer or Windows Explorer. To save a file to the H: drive go to the File Menu in whatever program you are in and click on save or save as and click on the drop down menu and select the H: drive, give a name to the file and click on the save button.
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